Service FAQ

Degradable packaging customization services: OEM and ODM solutions We focus on OEM and ODM services for degradable packaging bags. In terms of OEM, with advanced equipment and mature technology, according to customer design or samples, strict selection of materials in line with EN13432, BPI and other standards, strict control of production process and quality, to help customers with low cost, low risk and rapid promotion of brand products. In ODM service, professional design team is the key. They have a deep understanding of customers' brands, markets and product characteristics to create creative and tailored design solutions in a variety of styles, as well as the ability to select specific functional biodegradable material combinations for specific needs. From the idea to mass production one-stop service, so that customers save worry and effort to have exclusive high-quality packaging. Regardless of OEM or ODM, we uphold the professional and environmental protection concept to provide customers with excellent degradable packaging solutions, and build a green packaging future.

Our company supports the following six payment methods:T/T It's a direct bank transfer. The importer remits the money to the exporter through the bank. It's divided into front T/T and back T/T. Before T/T, the importer pays first, and the exporter delivers the goods, which has lower risk to the exporter. After T/T, the exporter first delivers the goods, and the importer pays after receiving the goods. The exporter may face a certain risk of collection, but this method is more beneficial to the importer. L/C A conditional payment promise made by a bank acting as an intermediary. The importer applies to the bank and the bank notifies the exporter after examination. The exporter delivers the goods according to the terms of the L/C and presents the documents. The bank will pay as long as the documents meet the requirements. This method has certain guarantees for both sides, but the procedures are relatively complex and the cost is high. Collection This includes documents against payment (D/P) and documents against acceptance (D/A). D/P means that the importer can only get the shipping documents after payment. D/A means that the importer can obtain the documents after accepting the bill of exchange, the former risk is relatively small. Collection depends on the commercial credit of the importer, and the bank only assists in collection. Escrow It is an online payment guarantee service. The buyer first pays to the third-party platform, and after confirming the receipt of the goods, the money will be transferred to the seller, which protects the interests of both buyers and sellers, and is suitable for cross-border e-commerce small transactions. Western Union Money can be quickly transferred, generally after the buyer pays, the seller relies on the remittance monitoring number and other information to withdraw money. Its advantage is that it is fast, but the cost may be higher, and there is a certain limit on the transaction amount, which is suitable for small emergency remittances. PayPal It is a world-renowned online payment platform. The buyer pays through a PayPal account, and the seller can withdraw the money after receiving it. It is convenient and fast, but there are risks of account freezing and higher fees, and it is often used for cross-border e-commerce transactions.

Professional and caring after-sales service: full protection, worry-free cooperation We know that after-sales service is the key bridge for enterprises to establish long-term and stable cooperative relations with customers. To this end, we have built a comprehensive and efficient after-sales service system, committed to providing customers with an unparalleled after-sales experience. First, rapid response mechanism Customer consultation and feedback is our most important voice. We have set up a dedicated customer service team that is on call all year round to ensure that customers' questions are answered as soon as possible. 2. Quality assurance commitment For the degradable packaging products we provide, we give a firm quality assurance. If the customer finds that the product has quality defects or does not conform to the contract during use, we will quickly start the quality treatment process. First of all, detailed problem verification, and then according to the actual situation, unconditionally provide customers with replacement, replenishment or refund services, never shirk the shirk, and effectively safeguard the legitimate rights and interests of customers. 3. Technical support services Considering that some customers may have technical confusion in the storage of degradable packaging bags and adaptation of use scenarios, we are equipped with professional technical support personnel. They can provide customers with professional technical advice, such as the best storage conditions for different product features, and provide reasonable usage guidance according to customers' packaging application scenarios, to help customers give full play to the performance advantages of products and avoid unnecessary losses caused by improper use. Fourth, regular return visit care Not only do we show up when customers have problems, but we also make regular return visits to customers. Through the return visit, in-depth understanding of customers' feelings about the use of products, satisfaction with our services and whether there are new needs or suggestions. We will collect and analyze the information collected in the return visit, as an important basis for optimizing products and services, so as to continuously improve our service quality and product quality, in order to better meet the increasingly diversified needs of customers. Choose to cooperate with us, you get not only high-quality degradable packaging products, but also a peace of mind and intimate service guarantee throughout, so that you have no worries on the road of business operation.

We usually ship by DHL, UPS, FedEx or TNT. These are renowned international courier services that offer a range of benefits. They have extensive global networks, which means your packages can reach almost any corner of the world with relative ease. Their professional logistics teams ensure that the shipments are handled with great care throughout the transportation process, minimizing the risk of damage to the goods. Moreover, they provide reliable tracking systems, allowing you and us to monitor the real-time status of the shipments at any time, so you can always stay informed about where your items are and when they are expected to arrive. It usually takes 15 - 20 days to arrive, though the actual delivery time might vary slightly depending on factors like customs clearance procedures and specific destination locations. In addition to these courier services, airline and sea shipping are also optional. Airline shipping is a great choice when you need your goods to reach the destination more quickly compared to sea shipping. It's especially suitable for time-sensitive items or urgent orders. With modern air freight services, the transit time is generally shorter, usually within a few days to a couple of weeks depending on the distance and flight connections. However, it might be relatively more expensive than sea shipping due to higher operational costs. On the other hand, sea shipping is a cost-effective option for larger shipments or when there's no strict time constraint. Although it takes longer, usually several weeks to a couple of months depending on the route and shipping schedules, it can accommodate bulky and heavy cargoes in large quantities. It's ideal for businesses that are looking to transport goods in bulk while keeping the shipping costs down. And during the sea shipping process, we also work closely with reliable shipping agents to ensure that all the necessary documentation and procedures are properly handled to avoid any delays or complications at the ports. No matter which shipping method you choose, we will do our best to coordinate and manage the process efficiently to make sure your orders are delivered to you smoothly and on time.